SHIPPING & RETURNS
PICO THREADS ORDERS
Order Processing
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Orders are processed within 1–3 business days.
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Orders placed on weekends or holidays will be processed on the next business day.
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During product launches, sales, or holidays, processing times may be slightly longer.
Shipping Times
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days (when available)
**Shipping times are estimates and are not guaranteed.
Shipping Rates
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Free shipping on orders over $75.
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Shipping costs for orders under $75 are calculated at checkout.
Order Tracking
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Once your order ships, you will receive a tracking number via email.
Lost or Stolen Packages
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Pico Threads is not responsible for packages marked as delivered by the carrier.
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Customers should contact the shipping carrier directly regarding lost or stolen packages.
Incorrect Shipping Information
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Customers are responsible for providing accurate shipping information.
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Orders returned due to an incorrect address may require additional shipping fees for reshipment.
Damaged Packages
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If your order arrives damaged, please contact us within 7 days of delivery with photos of the package and product.
Domestic Shipping
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We currently ship throughout the United States.
RETURN & EXCHANGE POLICY
Return & Refund Policy
At Pico Threads, every item is made to order just for you. Because of this, we do not accept returns or exchanges for incorrect size, color selection, or buyer's remorse. Please review our size charts carefully before placing your order.
We Will Replace or Refund Your Order If:
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Your item arrives damaged or defective.
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You receive the wrong item or incorrect size due to our error.
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Your order has a printing defect or manufacturing issue.
To request a replacement or refund, please contact us within 7 days of delivery. Include:
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Your order number
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A brief description of the issue
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Clear photos showing the problem
If approved, we'll replace the item or issue a refund at no additional cost.
Non-Returnable Items
We cannot accept returns or exchanges for:
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Incorrect size ordered by the customer
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Change of mind
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Normal wear and tear
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Minor color variations caused by different screen settings
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Damage caused by improper washing or care
Order Cancellations
Orders may be canceled within 12 hours of purchase. After production begins, orders cannot be canceled or modified.
Lost Packages
If your package is lost in transit, please contact us. We'll work with the shipping carrier to resolve the issue and determine the best solution.
Contact Us
If you have any questions or need assistance, email us at support@picothreads.com and we'll be happy to help.