TERMS & CONDITIONS
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
CUSTOMER CARE
At Threads By Pico, we're committed to providing quality products and a smooth shopping experience from checkout to delivery.
If you have questions about your order, sizing, shipping, returns, or anything else, our team is here to help.
Order Support
Need help with an existing order? Contact us with your order number and we'll get back to you as quickly as possible.
Shipping
Made for You!
Every piece is printed to order to ensure premium quality and reduce waste.
Please allow 2–7 business days for production before shipping. Once your order is on the way, tracking information will be sent directly to your email.
Returns & Exchanges
If there's an issue with your order, please contact us within 30 days of delivery. We'll work with you to find the best solution.
Product Quality
Every item is carefully produced and inspected before shipping. Minor variations in color, print placement, or garment wash may occur and are considered normal characteristics of the production process.
Contact Us
Email: ptpenterprise711@gmail.com
We aim to respond to all customer inquiries within 24-48 business hours.
Thank you for supporting Pico. We appreciate every customer and every order.
WHOLESALE INQUIRIES
I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level!
I'm the second paragraph in your Wholesale Inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.
PRIVACY & SAFETY
At Pico Threads, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
Information We Collect
We may collect the following information:
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Name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Payment information (processed securely by our payment providers)
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Order history
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Device, browser, and website usage data collected through cookies and analytics tools
How We Use Your Information
We use your information to:
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Process and ship your orders
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Provide customer support
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Send order updates and shipping notifications
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Improve our website and shopping experience
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Prevent fraud and unauthorized transactions
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Send promotional emails if you have opted in
Payment Security
We do not store your credit or debit card information. All payments are processed securely through trusted third-party payment providers.
Cookies
Our website uses cookies to improve performance, remember your preferences, analyze website traffic, and enhance your shopping experience. You can disable cookies through your browser settings if you choose.
Sharing Your Information
We never sell your personal information.
We only share your information with trusted service providers when necessary to operate our business, including payment processors, shipping carriers, website hosting providers, analytics services, and print fulfillment partners.
Marketing Emails
If you subscribe to our emails, you may receive updates about new products, promotions, and special offers. You can unsubscribe at any time by clicking the unsubscribe link included in our emails.
Data Security
We use industry-standard security measures to help protect your personal information. While no method of transmission over the internet is 100% secure, we take reasonable steps to safeguard your data.
Your Rights
Depending on where you live, you may have the right to:
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Access the personal information we hold about you
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Request corrections to your information
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Request deletion of your personal information, subject to legal requirements
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Opt out of marketing communications
Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Pico Threads
Email: support@picothreads.com